"Yan is professional, dedicated, patient and kind. She helped us understand the housing market and explained the pros and cons of each property that we were interested. She offered very valuable advice so that we could get the most out of our budget. Yan continued to help with the remodeling after the close to ensure a smooth transition"
- Ethel Z.
06/24/2019
"We couldn't be happier with Yan as our listing agent. Yan worked out a detailed timeline after the first visit and executed the action items impeccably. With years of real-estate experience, thorough understanding of the market, and extensive knowledge in finance, Yan handled the entire process with meticulous attention to details and professionalism. Our property was listed and sold (closed) within 30 day. It was our first time as sellers; however, Yan has made this daunting task a stress-free experience. At the same time, we learned so much from her. We have recommended her to all of our friends and family with real-estate service needs, as we couldn’t have asked for a more responsive, resourceful and pleasant agent to represent us."
- The Baumans
08/07/2018
"Until I met Yan I had never sold a house. With the passing of both my parents within a year I had 2 houses I needed to sell and I was admittedly clueless. She walked my brothers and I through the process step by step, clearly spelled out details and was always ready to assist. Communication was excellent and always quick. All questions were answered patiently. All phone calls were returned promptly. Since one house was the family home of 63 years there was work that needed to be done before sale. Everything was coordinated by Yan flawlessly since we all lived out of town. When 22 Offers came pouring in she calmly sat and explained the process. Since working with Yan I have had to sell yet another house with a different agent in another distant County. It is only at this point of comparison that I now fully realize what a Gem we had with Yan. With this last sale I constantly felt out of the loop and confused. A sensation I never experienced with Yan. Highly Recommend."
- Robin B.
10/24/2016
"I highly recommend working with Yan Heim. Her attention to detail and care for her clients is incredible. She helped with a rental in getting the CAR agreement together. She also helped prepare with the sale of the home in getting together everything that was needed including all inspections and estimates for work that needed to be done. She will do everything that’s in her client’s best interest to get the best price for a sale of a home. She also helped with a purchase of a home and she made sure that everything went through on schedule. She made us confident that this was the best home for us in our price range. She is smart and knows the business inside and out!"
- Selva Robyn
09/16/2016
"Yan is absolutely the best in the field! I highly recommend her to anyone who is looking for a place to call home. She is extremely knowledgable, patient, warm-hearted, well-informed and makes a house-hunting experience a very pleasant one for me. She has never pressured me into anything. Best of all, when I fell in love with a beautiful home, and ready to sign a contract the night before, she took the initiatives to research on the history of the house and warmed me about some of her concerns. Even though we did not go through with the sale, her trust-worthiness and her kind spirit of putting the interests of her clients first touched my heart. I wish all the agents were like her. I cannot recommend her more! Trust me, this is the first time I felt compelled to write an on-line review for any business and I just feel that my story should be heard and Yan's kindness and professionalism should be acknowledged!"
- May Chen
11/30/2015
"Yan has a long history in negotiating, writing and reviewing contracts. She assisted my firm Berkeley Engineering And Research, Inc. in a land purchase and in several contract negotiations with large entities (e.g. Chevron, UC Berkeley, the Golden Gate Bridge District and others) to provide engineering services. When we purchased the land under our laboratory, she suggesting a lower price in our rent-to-buy contract if we paid early, after the seller requested a higher price for payment past a certain date. The seller agreed and we managed to pay early, saving almost $100,000. Yan is a quick study, knows the Bay Area real estate market in detail and is an excellent negotiator. I strongly recommend Yan to anyone purchasing rental or commercial real estate in the Bay Area"
- Glen S.
11/5/2015
"Yan has strong knowledge about local market in terms of what are the expectations, the cycles of local market. Though the process to rent out my property, Yan gave me some very good insight advices that helped me understand the market, what needs to be prepared, what need to be look out. She took time to explain to me what is property management what's their responsibilities. The good and bad about different property management. She took time to helped to prepare what need to be done to rent the place out. I highly recommend Yan for your next home project."
- Marria Ma
11/03/2015
"Yan has been helping me to find investment opportunities in Lafayette, orinda and Oakland area. She is very knowledgeable to the area and every type of property from single family house, condo, to multi units. Although I have been looking for over months and haven't closed any deal, she is still patient and listen to my questions. She always think from your point of view and put customer's interest first. She is also my reliable resource. When I had some problems with my other rentals, she used her professional knowledge and resource to help me address rent control, how to write notices… While she spent her valuable time and had no direct benefit to her, she still keeps helping me, not like an agent but a old friend. Even when I troubled her about landscaping issues of my own house, though not her business, she consulted gardeners in her resource pool to help me. So I highly recommend Yan to any customers"
- Jian F.
11/01/2015
"Yan has been helping us finding another home in Moraga. She is very professional, responsive and hard-working, not to mention extremely knowledgeable about the ins and outs of the real estate business. On top of everything else, Yan is always willing to listen patiently and has our best interests in mind. She carefully screened and studied each home along with all the disclosure packages and made good recommendations accordingly. We were impressed by her professionalism and work ethics. We would recommend Yan in a heartbeat."
- Brandon W.
10/28/2015
"Yan helped me in my previous business sale. Throughout the entire process, Yan was professional, conscientious and highly motivated. Yan has incredible attention to detail, excellent follow-through, and is extremely kind and personable. Yan handled my contract negotiations. I was most impressed with her attention to detail, her willingness to research questions that she couldn't answer right away and always try to find a win-win solution. She is very knowledgeable in financial analysis and has very good business sense. I found Yan to be knowledgeable about aspects of realty and business that surpassed just the legalities of buying and selling properties. I highly recommend Yan to anyone looking for a highly effective and reliable real estate agent."
